Terms & Conditions

Purchasing Process

The Users can buy in the Web Site by the means and ways established. They will have to follow the online purchase and/or acquisition procedure of patricia-bustos.com, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on “Buy now”.

Likewise, the User will have to fill in and/or check the information requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Subsequently, the User will receive an email confirming that patricia-bustos.com has received his order or request for purchase and/or provision of the service, that is to say, the confirmation of the order. And, if applicable, you will also be informed by e-mail when your purchase is being sent.

Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User by e-mail. Likewise, the User can, if he/she wishes, obtain a copy of his/her invoice in paper, requesting it to patricia-bustos.com using the contact spaces of the Website or through the contact details provided above.

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, image of it on its page of the Website, indicating, by way of example, but not exhaustive, and on a case-by-case basis: name, price, components, weight, quantity, color, details of the products, or characteristics, way in which they will be carried out and/or cost of the services; and recognizes that the realization of the purchase order or acquisition materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions carried out in the Web Site could be archived and kept in the computerized records of patricia-bustos. com in order to constitute a means of proof of the transactions, in any case, respecting the reasonable conditions of security and the laws and regulations in force that in this regard are applicable, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and the free movement of such data (GDPR) and the Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

Prices

The prices displayed on the Web Site are final, in Euros (€) and include taxes, unless otherwise indicated and applied by legal requirement, especially with regard to VAT.

However, unless otherwise indicated, the prices of the items offered exclude shipping costs, which may be incurred, which will be added to the total amount due at the time of managing the shipping procedure by the User, and where the User will consult the methods and shipping costs available and freely choose the one that suits him/her best.

In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely.

Prices may change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation.

Manufacturing

All purchase orders received by patricia-bustos.com through the Web Site are manufactured under order in a handmade way and require a minimum of 9 to 12 weeks of work, depending on the selected piece.

Once the order is placed through the website, patricia-bustos.com starts the manufacturing process of each piece and at the end the buyer will be informed that his order is ready to be shipped.

The duration, both of the manufacturing process and shipping, may vary due to external factors, such as weather and political factors that may condition the requested order.

Shipping Policy

The shipping cost is additional to the cost of the product, and may vary depending on the size and weight of each piece.

[Here indicate the shipping process and payment].

Refund Policy

Return of parts due to defects or shipping errors

All pieces are made under request and especially for you, that is why we do not accept the return of the pieces, nor do we refund.

When the product has a manufacturing defect and does not fulfill its functionality (in this case it is covered by the warranty process), or there is a shipping error, the user must contact ROBUSTOS at delivery time and let us know the non-conformity (defect/error) by the same channels or by using the contact information provided on the website.

The User will then be instructed on how to proceed with the return of the products, and the products, once returned, will be examined afterwards the User will be informed, within a reasonable period of time, of the replacement of the product.
The replacement of the product will be carried out as soon as possible, taking in consideration the manufacturing time required for each piece.

NOTE: The pieces are handcrafted, so the final result of each piece may have variations in tone with respect to the photographs, each piece is produced in its full range allowed for each material and its naturality.